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Sep 2, 2024

IT Technical Writer

ICF
Sep 2, 2024
Confidential
Fulltime
Remote

IT Technical Writer at ICF

ICF, a global advisory and technology services provider, is seeking to recruit an experienced IT Technical Writer. We are not your typical consultants as we combine unmatched expertise with cutting-edge technology to help our clients navigate complex challenges and shape their future.

Job Description

The successful candidate will join our rapidly expanding Digital Modernization Division. This division is an information technology and management consulting department that provides integrated strategic solutions to both public and private-sector clients. We have the agility, commitment, and expertise to design, build, and operate high-performance IT systems in support of all aspects of our clients' business.

As an IT Technical Writer, you will support a variety of Federal clients including the National Institutes of Health (NIH). You will be tasked with eliciting requirements using various techniques such as document analysis, interviews, use cases, business analysis etc. Your role will also involve translating technical terms into plain language for better understanding. You will be required to research, outline and develop reports on technical concepts.

Your responsibilities will also include authoring documentation for both internal and external publication using input provided by team members and other stakeholders. You will be expected to write a variety of technical articles, reports, process guides among others for diverse uses. Ensuring that content meets high quality standards and style guidelines is key in this role.

Required Skills

  • Bachelor’s degree from an accredited university
  • 2+ years of experience in business analysis within application development projects
  • 2+ years of experience collaborating with technical teams to develop and deliver technical documentation
  • 1 or more years of ServiceNow experience
  • Excellent ability in writing clear concise text compiled from complex information
  • Kenyan citizen or holder of relevant work permit in Kenya

Preferred Skills

  • Experience working with tools such as JIRA and Confluence
  • Ability to work under tight deadlines.
  • Excellent writing skills.
  • Attention to detail.
  • Growth mindset.

Working at ICF

At ICF, we believe in creating an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring without regard to race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age or disability status. Our employees are empowered to share their expertise and collaborate with others towards achieving personal and professional goals.

The salary range for this full-time position is Ksh 5.7M - Ksh 9.7M annually based on the current conversion rate (1 USD = 107.75 KES as of the time of this publication). Please note that final pay will be determined by factors such as relevant work experience, skills aligned with the role, geographic location and education.

If you are excited about working with a company that believes in changing the world by offering cutting-edge technology solutions then apply today!