Technical Content Designer, Customer Service at Netflix

Netflix is a global leader in entertainment services, boasting 278 million paid memberships across over 190 countries. Our members relish our vast array of TV series, films and games in numerous genres and languages. At Netflix, we believe there is a better way to watch and strive to shape the future of global entertainment. Our focus is on providing an unparalleled experience for our subscribers around the globe.

Job Description

We are currently seeking a talented Content Designer with a strong technical background to join our Global Customer Service (CS) team. This role involves improving the support experience for our members and customer service agents.

The successful candidate will be part of the CS Content Strategy team which provides vital information that customers and agents need to enjoy Netflix. We concentrate on ensuring that customers can easily access information about Netflix’s services whenever needed.

As a Technical Content Designer, your role will involve working with program managers, visual designers, product teams, engineering teams and research groups to edit and manage content for the Netflix Help Center as well as internal customer service knowledge base for our global CS teams.

Your responsibilities will include:

• Leading complex editorial projects end-to-end including setting content strategy, goals, timelines, and reporting
• Creating and editing Customer Service content (Help Center articles, internal knowledge base articles etc.)
• Ensuring consistent content style that meets the evolving expectations of a global audience
• Collaborating closely with support operations, localization, legal product design and engineering teams
• Creating and updating style guides along with conducting editorial training

Qualifications

To qualify for this role you should have:

• A BS/BA degree or equivalent
• At least 5 years of relevant experience
• Exceptional writing abilities along with excellent project management skills
• Previous experience writing for different platforms such as computer mobile or TV
• Familiarity with information architecture and content management systems

Our compensation structure consists solely of an annual salary. We do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. The range for this role is $50,000 – $190,000.

We offer a comprehensive benefits package including Health Plans, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs and paid time off among others.

Netflix is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Interested candidates should note that the position will be open for no less than 7 days and will be removed when the position is filled.