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Sep 2, 2024

Remote Technical Customer Success Engineer

Commercebuild
Sep 2, 2024
Confidential
Fulltime
Remote

Remote Technical Customer Success Engineer

Commercebuild, based in Vancouver, Canada, is an eCommerce platform that empowers businesses by integrating their ERP systems to deliver a complete end-to-end digital eCommerce experience for their customers. We are committed to creating the best solutions for our clients and have built a diverse team of proactive problem solvers who establish lasting relationships with our customers.

We are currently seeking a Remote Technical Customer Success Engineer who can utilize their technical knowledge to tackle any issues that come up. This role is not just about problem-solving; it's about understanding our customers' needs and ensuring their long-term success on our platform.

Job Responsibilities

  • Diving deep into platform issues for high-touch enterprise clients
  • Being the voice and advocate for customers internally
  • Anticipating problems through high awareness and proactive action
  • Interacting with existing and potential customers by responding to inquiries through email-based tickets and live chats.
  • Writing and maintaining documentation

Requirements

We invite applications from ambitious lifelong learners who possess an eagerness to learn, adapt, teach others, and have:

  • A self-driven work ethic
  • Experience working remotely
  • Basic experience in technical support
  • Familiarity with WooCommerce
  • Knowledge of common web technologies like HTML, CSS, JavaScript and PHP
  • Understanding of browser developer tools and CLI tools to reproduce HTTP requests/responses
  • Excellent written communication skills in English
  • Understanding of domain name system (DNS) typical records (A, MX, TXT, SPF, etc.)

Your location should be within +/- 1-2 hours of Eastern Time Zone. Both Kenyan applicants or other African residents are strongly encouraged to apply.

Our employees enjoy benefits such as 4 weeks paid vacation per year and technology stipends (including a new laptop upon joining). Kenyan employees will receive remuneration equivalent to KES 7 million - KES 8 million annually.

Selection Process:

The hiring process will include a technical task, an interview via Slack chat, a paid trial period (up to 40 hours per week), and finally, if successful, an offer for a full-time contract.

We are keen on hearing from everyone - no matter where you live or what your interests are. If you have the skills to support our customers, we want to hear from you!