Remote Customer Support Agent

Clipboard Health, a California-based company now offering services to the Kenyan market, is seeking to hire a dedicated and empathetic Remote Customer Support Agent.

About the Role

We are looking for customer-centric individuals who possess a knack for service delivery with empathy and judgement. Your role as a customer support agent will require you to own and resolve your customers' issues swiftly. We believe in going above and beyond to ensure our customers receive top-notch service.

While our customer base is primarily located within the United States, we are extending our services to Kenya and Africa at large. Therefore, offering 24/7 service to nurses and workplaces using our marketplace becomes crucial.

Day-to-Day Responsibilities

• Process customer contact via phone, chat, or email providing prompt solutions
• Respond promptly to customer inquiries
• Collaborate with different departments to address and resolve customer concerns.
• Investigate, research, and efficiently resolve customer issues.
• Handle difficult customers with professionalism.
• Track all customer requests ensuring timely follow-ups.
• Manage multiple tasks effectively while prioritizing workloads.
• Deliver exceptional customer service during every interaction.

Availability to work on weekends is required.

What Sets You Apart

Our ideal candidate is proactive, quick-thinking, clear in communication even under difficult situations or customers. You're genuinely curious and take initiative when it comes solving problems that arise.

Why Work at Clipboard Health?

Join us in making a difference in the lives of tens of thousands of customers from around the world. Enjoy working from home with occasional opportunities for coworking sessions. Benefit from personal and professional development opportunities tailored towards your growth.

System Requirements (NO CHROMEBOOKS, NO LINUX OS)

• Minimum 20Mbps wired internet connection
• CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
• RAM: minimum 16GB or higher
• Boot Drive: using SSD
• Wired headset
• Quiet working environment
• Steady power and internet

We operate 24/7, including weekends, on a rotating roster.

Remuneration

The remuneration details will be provided to the successful candidates during the final stages of the selection process.

Please note that this position is open to Kenyans or other African nationals willing to work on a flexible schedule aligning with U.S. hours.