Remote Entry-Level Account Manager

NoGigiddy, a trailblazing company based in Los Angeles, California, United States, is seeking to hire a proactive and customer-focused Entry-Level Account Manager. As an industry player known for its innovation and impact in the gig economy market, NoGigiddy's mission is to provide top-notch services that meet clients' needs while continuously improving their offerings.

The company's dedication to superior service provision has seen it post 26 job openings as it aims to expand its workforce. This opportunity opens doors for enthusiastic individuals looking forward to launching their careers in account management and customer service within Kenya or Africa at large.

Job Description

As an Entry-Level Account Manager, your primary role will be building and maintaining relationships with our clients. You'll ensure their needs are met through prompt response and exceptional service delivery. We value open communication channels; thus, you will act as the key point of contact for our clients.

Your responsibilities will include:

• Client Relationship Management: Establishing strong rapport with clients, understanding their needs and ensuring satisfaction.
• Communication: Swiftly addressing inquiries, concerns and requests from clients.
• Account Coordination: Assisting in coordinating client accounts by setting up new ones, managing renewals and updating client information.
• Problem Solving: Identifying and proactively resolving client issues for a positive experience.
• Reporting: Preparing regular reports on account performance, client feedback and potential service improvements.
• Collaboration: Working closely with internal teams like sales, marketing and customer support to meet client needs.
• Client Onboarding: Assisting new clients during onboarding by providing necessary resources and information.
• Feedback Collection: Collecting client feedback to improve our services.

Skills & Qualifications

We encourage entry-level candidates with the following skills to apply:

• Exceptional verbal and written communication skills
• Strong ability to understand and meet client needs
• Ability to manage multiple tasks and prioritize effectively
• Strong ability to build and maintain relationships with clients and team members
• Ability to address and resolve client issues effectively
• Strong time management skills

While not mandatory, basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM software will be a plus.

Preferred Experience

Having experience in customer service, sales or a related field is beneficial but not required. Familiarity with CRM software and account management tools is advantageous. Previous experience with gig economy platforms or staffing apps will be a significant plus.

Education: High school diploma or equivalent. Relevant certifications or coursework in customer service, sales or account management are beneficial but not required.

Working Conditions

You'll work remotely, allowing for flexibility in your location within Kenya or Africa at large. Regular virtual meetings and communications with the sales and support teams will keep you connected while using various communication and collaboration tools such as email, video conferencing, and CRM software.

Remuneration: A competitive salary range of $20 to $27 per hour will be offered depending on your qualifications.

Are you organized, detail-oriented, passionate about providing excellent service to clients? We'd love to hear from you! Apply now to join NoGigiddy's innovative team making a difference in the gig economy.